Hotel reputation and review management
Guests read reviews before they compare prices. A half-point difference in score changes both conversion and the rate you can hold. We run the review process for you: collect, respond, learn and fix.
What is included
- Weekly review monitoring across Google, TripAdvisor and each OTA
- Professional responses written in your hotel's voice
- Guest feedback loop that catches problems before the guest leaves a review
- Review request process that brings in more happy guests' feedback
- Monthly summary of what guests praise and complain about, with fixes for your team
- Content refresh when reviews show the listing promises the wrong thing
Who it is for
Hotels with a review score below their competitors, a few recent bad reviews, or a good product that guests rarely write about.
Markets
Available in all the destinations we cover.
Questions
Can you remove negative reviews?
Genuine reviews cannot be removed. We respond to them well, report ones that break platform rules, and improve the experience that caused them.
How long does it take to improve a score?
Scores move as new reviews arrive, so the pace depends on your guest volume. Hotels with steady occupancy usually see movement within a few months.
Do you write fake reviews?
No. That breaks platform rules and puts your listing at risk.