Guest experience management system (GEMS) for hotels
Guests scan a QR code in the room or at the property and send a request. Automation and AI understand it and send it straight to the PMS, or to WhatsApp if your hotel is connected through Meta. No calls to the front desk, and nothing gets lost.
How a guest request travels
Guest scans the QR code
In the room or around the property, on their own phone.
Automation and AI read the request
The request is understood and sorted.
It reaches your team
Straight to the PMS, or to WhatsApp if connected through Meta.
Works with your channel manager
- STAAH
- Aiosell
Foodle+ syncs with STAAH and Aiosell. Read about channel manager setup.
Questions
How does a guest use the GEMS?
The guest scans a QR code with their phone and uses it to order services, send housekeeping requests, order in-room dining, ask for a room upgrade or leave a review. The service is offered in five languages.
Where do the requests go?
Requests go to the Foodle+ PMS. If your hotel has WhatsApp connected through Meta, they are also delivered on WhatsApp.
What role does AI play?
Automation and AI read the request and send it to the right place, so staff receive clear tasks instead of phone calls.
Can GEMS be used without the Foodle+ PMS?
Yes. The GEMS is available as a standalone product, or together with the Foodle+ PMS.